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New Email Server Instructions

by | Dec 14, 2009 | Technical Support |

For the past 6 months, the JB Labs have been experimenting with our new dedicated email server and testing it out with a few of our clients. We’re happy to report it is live and running!

If you have not been contacted already, we will be doing so within the next month or so to migrate your accounts over. Why you may ask?

There are several reasons:

  • A dedicated machine for email means faster websites (since the machines aren’t processing email)
  • Faster webmail response times
  • Quicker backups of all of our accounts (both your website and email are STILL backed up however)
  • Upgraded Anti-Spam Software (we’ve got some kickin’ anti-spam software installed on this one)
  • Flexibility of a clustered system (if web server goes down, your email will still operate)

Setup Instructions
(only perform AFTER JB Systems has migrated your accounts)

If you are using an email client (such as Outlook, Outlook Express, Thunderbird, or Apple Mail), please
follow this quick set of instructions on getting your new email accounts up-and-running:

  1. Set Incoming and Outgoing Mail Server Addresses to “email.yourdomainname.com” (obviously replace yourdomainname.com with the real domain name of your site)
  2. Set the username to your full email address (ex. joe@yourdomainname.com)
  3. Set the password to your password (call us if you need it reset)
  4. In the Outgoing Server settings, check the box that states “My Outgoing Server Requires Authentication”
  5. Then check the radio button that states “Use same settings as incoming server”
  6. In the Advanced Settings tab – change the Outgoing Mail Server port to 587

That’s it!! Make sure to send a test message just to make sure all of the settings are correct.

To access your email through the web (Webmail) – simply go to the following address:

webmail.yourdomainname.com (again, replace the yourdomainname.com with your real domain name).
Make sure to use your FULL EMAIL ADDRESS as the username.

That’s all folks – we hope you enjoy using the email services housed on the most powerful server in our JB Systems collection.

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